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POSTAGE UPGRADE:
We are so happy to let you know that we’ve worked hard to upgrade our shipping options for you over the last few weeks and can confirm that your candles will be sent via Royal Mail Tracked 48 as standard (3/2/21.)
Tracked 48 offers more comprehensive tracking for you (you’ll receive the code in the dispatch note from us,) + Royal Mail will send you an SMS notification regarding your parcel’s journey so you are fully in the loop. :)
This is still free of charge!
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SHIPPING
Standard UK delivery is sent via Royal Mail TRACKED 48 and is free of charge to you, included in the cost of the candle.
There is also an option to upgrade to Royal Mail First TRACKED 24 at the checkout for an extra fee, should you want a faster delivery.
All orders aim to dispatch within 48 hours of them being placed. You will receive a dispatch note once this happens so you are up to date.
We are not Amazon (which is one of the reasons we hope you are here, :) ), and as a result do not dispatch at the weekend.
International orders - unfortunately, we have had to suspend international shipping until things calm down regarding Brexit Customs and the like (exc Ireland.) If you’d like to order internationally, please email us and we can work out options on a case-by-case basis. (Please note: some territories charge an import tax and/or other charges; please be aware of your local rules before placing your order.)
RETURNS ETC.
IRUSU. offers a 15 day return policy from receipt of your order. The candles must not have been used! A refund will be issued when the goods are received back at IRUSU. Towers. All return postage costs sit with the customer, and we are not responsible for any breakages on receipt of returned goods. Please make sure you send your returns with proof of delivery. Please email before returning any goods so we know they are to be expected and have order information within the returned box so we can identify it! Our returns address is: IRUSU. Candles, PO BOX 76798, N16 1HN
Please don’t hesitate to email with any queries: knockknock@irusu.co.uk - always happy to have a natter.
All ‘wonky wick’ AKA ‘Seconds sales’ are final.
CANDLE SAFETY INFORMATION
Please be mindful of where, when and how you light your candle.
Our candles contain sustainable soy wax and pure essential oils. Please be mindful that essential oils are made of different natural compounds that some people may have allergies to.
EARTH - Patchouli, Black Pepper & Basil
(note, contains: Estragole, Linalool, alpha-Pinene, beta-Pinene, d-Limonene, delta-3-Carene. beta-Cayrophyllene)
DAWN - Bergamot, Grapefruit & Orange
(note, contains: linalyl acetate, beta-Pinene, citral, limonene and linalool. )
DUSK - Lavender, Rosemary & Eucalyptus
(note, contains: alpha-Pinene, beta-caryophyllene, beta-Pinene, I-Limonene, trans-alpha-Bisabolene.)
FFRES - Peppermint, Camphor & Lime
(note, contains: Eucalyptol, dl-Limonene (racemic), l-Menthone) Terpinolene, alpha-Pinene, beta-Caryophyllene, d,I-Isomenthone, d-Limonene, I-Limonene.)
CLEAR - Sage, Vetiver & Coriander
(note, contains: 1,7,7-Trimethylbicyclo[2.2.1]-heptan-2-one, Eucalyptol, Eugenol, alpha-Pinene, beta-Caryophyllene, beta-Pinene, d-Limonene, delta-3-Carene)
SOLSTICE - Cinnamon, Sweet Orange & Pine
(Cinnamaldehyde, alpha-Pinene, dLimonene. Contains beta-Caryophyllene, beta-Pinene, delta-3-Carene, I-Limonene)
Safety Data Sheet (SDS) information is available upon request.
WARNING - Burn within sight. Do not leave unattended. Keep away from things that catch fire. Keep out of reach from children and pets. Keep away from drafts. Keep vessel free and away from foreign materials or anything that can catch fire. Do not burn for more than two hours at a time. Only burn on level, fire-resistant surfaces. Avoid release to the environment. Do not eat. Avoid contact with skin. May cause an allergic skin reaction. Causes serious eye irritation. Harmful to aquatic life with long-lasting effects. IF IN EYES: Rinse cautiously with water for several minutes. Remove contact lenses, if present and easy to do. Continue rinsing. If eye irritation persists: Get medical advice / attention. Dispose of contents/container to approved disposal site, in accordance with local regulations.
